Queensland Rail customers at Carseldine train station will soon be able to collect their parcels during their daily commute, thanks to a new partnership with Australia Post.
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This innovative service is part of a broader 12-month trial bringing Australia Post’s free 24/7 Parcel Lockers to select train stations across South East Queensland.
The trial will see Parcel Lockers installed at five train stations in the region, with the installation at the Carseldine train station scheduled for the coming months. Eagle Junction station has already launched its operational locker, paving the way for the expansion of this convenient service.
This new amenity offers a practical solution for time-pressed commuters, allowing them to collect parcels within 48 hours at a time that fits their schedule. The secure lockers will be accessible around the clock, catering to those with varying work hours or commitments.
Drew Brock, Queensland Rail’s Acting General Manager of Station Customer Service, expressed enthusiasm about the initiative.
“We are excited to partner with Australia Post to offer customers an easy way to collect their parcels as part of their journey with us,” Mr Brock stated. He also highlighted the dual benefit of enhancing customer convenience while providing a commercial return to support operational costs.
Australia Post’s Executive General Manager of Retail, Josh Bannister, emphasised the user-friendly nature of the service. Customers can easily sign up by downloading the Australia Post app, creating a MyPost account, and registering their preferred Parcel Locker location. The app also provides real-time tracking and estimated delivery dates.
“With over 750 Australia Post Parcel Locker locations across the country, customers have the option to register at multiple locations, making it easy to receive online orders in their local area or away from home,” Mr Bannister added.
To access this new service, customers can sign up through the Australia Post website or by downloading the AusPost app from the Apple Store or Google Play Store.
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As the trial unfolds, both Queensland Rail and Australia Post are optimistic about the potential for expanding this customer-focused initiative. If successful, this collaboration could lead to similar services at more stations, further integrating public transportation with everyday tasks and enhancing the overall commuter experience in Queensland.
Published 1-August-2024
